Privacy Policy

Privacy Policy

Last updated: 29 June 2026

This Privacy Policy explains how SMAGOS collects, uses and protects your personal data when you visit our website, place an order or contact us.

  1. Who we are

This website is operated by UAB SMAGOS, trading as SMAGOS.

Contact email: sales@smagos.eu
Country: Lithuania

For any questions about this Privacy Policy or your personal data, please contact us at sales@smagos.eu.

  1. What personal data we collect

When you place an order or contact us, we may collect the following information:

  • Your name and surname
  • Email address
  • Phone number, if provided
  • Billing and shipping address
  • Order details
  • Payment status and transaction information
  • Messages or notes you send to us
  • Technical information such as IP address, browser type and website activity necessary for website security and operation

We do not store your full payment card details on our website.

  1. Why we use your data

We use your personal data to:

  • Process and deliver your order
  • Send order confirmations and customer service emails
  • Manage payments, invoices, refunds and returns
  • Respond to your questions or requests
  • Improve and secure our website
  • Comply with legal, tax and accounting obligations

4. Legal basis for processing

    We process your personal data based on:

    • Contract necessity, when we process your order
    • Legal obligations, such as accounting and tax requirements
    • Legitimate interests, such as website security and customer support
    • Consent, where required, for example for optional marketing communications

    5. Payments

      Payments on our website are processed by third-party payment providers. These providers process payment information securely and may collect information necessary to complete the payment.

      SMAGOS does not store your full credit or debit card number.

      1. Shipping and delivery

      To deliver your order, we may share necessary shipping information with delivery and logistics partners. This may include your name, delivery address, phone number and order information.

      1. Email communication

      We use email services to send order confirmations, customer service messages and other transactional emails related to your order.

      1. Cookies and tracking technologies

      Our website uses cookies and similar technologies.

      Some cookies are necessary for the website to work properly, including cart, checkout, account, payment, security and website functionality cookies. These cookies do not require separate consent because they are necessary to provide the service requested by the customer.

      With your consent, we may also use analytics, advertising and marketing cookies or similar tracking technologies to understand how visitors use our website, measure advertising performance, improve our marketing and show more relevant ads.

      These tools may include services such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel, Klaviyo and other similar analytics, advertising or email marketing platforms.

      Non-essential analytics and marketing cookies are only used if you give your consent through our cookie consent banner. You can change or withdraw your cookie preferences at any time.

      1. How long we keep your data

      We keep order and customer data for as long as necessary to process your order, provide customer support and comply with legal, tax and accounting requirements.

      1. Who we share your data with

      We may share necessary personal data with:

      • Payment providers
      • Shipping and logistics partners
      • Website hosting and email service providers
      • Accounting, legal or tax service providers, where necessary
      • Authorities, where required by law
      • Analytics providers, where consent has been given
      • Advertising and remarketing platforms, where consent has been given
      • Email marketing and customer communication providers, where applicable

      We do not sell your personal data.

      1. International transfers

      Some service providers may process data outside your country. Where required, appropriate safeguards are used to protect your personal data.

      1. Your rights

      Under applicable data protection laws, you may have the right to:

      • Access your personal data
      • Request correction of inaccurate data
      • Request deletion of your data
      • Restrict or object to processing
      • Request data portability
      • Withdraw consent, where processing is based on consent
      • Lodge a complaint with a data protection authority

      To exercise your rights, please contact us at sales@smagos.eu.

      1. Data security

      We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

      1. Changes to this Privacy Policy

      We may update this Privacy Policy from time to time. The latest version will always be available on this page.